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Order Information
What is my order status?
What is the Extended Download Service (EDS)?
What is a BackUp CD?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my password?
How will you know where and how to send my physical product?
How do I start a new order?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
Technical Support
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Subscription Information
What is Auto-Renewal Service?
How will my subscription be automatically renewed?
How do I cancel an auto-renew subscription?
What is your policy on cancelled subscriptions?
Need to update your email address?
Need to update your billing information?
Right of Withdrawal
Right of Withdrawal Request
Quick Order Look Up
Quick Order Look Up
Order Number:
Password:
Find my order
Forgotten your order password?
Need to update your email address?
Need to update your billing information?
Download Information
Is there anything I should do before I download?
How do I download my purchase?
Is downloading the same as installing?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
I want to re-download my purchase, but the Download button is gone.
What is the Extended Download Service (EDS)?
How do I get a physical version of my downloaded product?
How do I get my activation code or unlock code?
What do I do if my activation code or unlock code is not working?
Returns and Cancellations
What is your refund policy (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
How do I request a refund?
How do I cancel my order (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure & Virus Free Guarantee?
Still need help?
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