Returns and Cancellations

How do I request a refund?

To request a refund within 30 days of purchase please please contact customer service.

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How do I cancel my order (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder or pre-order). Click here to submit a request to cancel your order.

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When will I see my credit appear in my account?
After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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I have purchased twice and require a refund, where can I do this?

If you have purchased twice in error please contact customer service in order to request a refund.

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