Returns and Cancellations

What is your refund policy?
The Kaspersky Labs US store by Digital River offers a 30-day money back guarantee for all products.

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How do I request a refund?

To request a refund for other purchases made through the Kaspersky.com online store, contact Customer Service.

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How do I cancel my order?
If you chose to pay by wire transfer and have not yet sent your payment, your order will automatically be cancelled after 30 days.

If you purchased a product that is being shipped to you, a request to cancel your order can only be submitted on the same day the order was placed (unless your product is on backorder). Please note that your order may have already been shipped will be unable to be cancelled. Click here to submit a request to cancel your order.

If your shipment cannot be cancelled, you will get a shipping notification email. You can also look up your order to view the shipping status.

Download orders are fulfilled immediately and cannot be cancelled. Click here for refund information.

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When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

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