Returns and Cancellations

What is your refund policy?
The Kaspersky Lab US store by Digital River offers a 30-day money back guarantee for all products.

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How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.

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How do I cancel my order?

If you purchased a product that is being shipped to you, a request to cancel your order can only be submitted on the same day the order was placed (unless your product is on backorder). Please note that your order may have already been shipped will be unable to be cancelled. Click here to submit a request to cancel your order.

If your shipment cannot be cancelled, you will get a shipping notification email. You can also look up your order to view the shipping status.

Download orders are fulfilled immediately and cannot be cancelled. To request a refund, you must look up your order and then use the request a refund option to submit your request.

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When will my credit appear on my credit card?
Your refund credit will appear on your card in 5 - 7 business days.

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