For Kaspersky Internet Security 2016
For Kaspersky Anti-Virus 2016
If you need assistance with this process, please contact the product’s manufacturer.
For assistance with Kaspersky manufactured products, please visit the Technical Support Solution Bank.
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For step by step instructions once you have reached your Order Details page and clicked the button to begin your download, please visit:
Where should I save the download file?
You can save the download file anywhere you like but you should be sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
Alternatively, to download your purchase, go to the My Licenses section of MyKaspersky and click on Add device under the product license you would like to download. Then click the Download button.
If you need assistance with the installation or use of your product after downloading, please contact Technical Support:
Technical support URL: https://my.kaspersky.com
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No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.
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If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.
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The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
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To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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To get your activation code, go to the My Licenses section of the MyKaspersky and click on Details button under the product license you are looking for.
Alternatively, if you did not use your MyKaspersky login when you purchased, please click here to log in using your order number and password.
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First, make sure you have the correct activation code. To get your activation code, go to the My Licenses section of the MyKaspersky and click on Details button under the product license you are looking for.
Alternatively, if you did not use your MyKaspersky login when you purchased, please click here to log in using your order number and password.
Second, please note that activation codes are case-sensitive. Make sure you are entering your code in the right case.
If you still have problems, contact Technical Support.
More questions? Back to Main Help Page