Online Store Customer Service
Help purchasing, downloading, or returning orders from the Kaspersky Online Store.
Help purchasing, downloading, or returning orders from the Kaspersky Online Store.
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We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.Order Information
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- What do I do if I forgot my password?
- How will you know where and how to send my physical product?
- I have a question about a product or service.
Shipping Information
Technical Support
Auto-Renewal Plan Information
- What is Auto-Renewal Plan?
- How will my subscription be automatically renewed?
- >How do I cancel an Auto-Renew Plan?
- What will happen to my subscription if I cancel my Auto-Renewal Plan?
- Need to update your Auto-Renewal Plan contact email address?
- Need to update your Auto-Renewal Plan payment and billing information?
Download Information
- What should I do before I download and Install?
- How do I download or redownload my purchase?
- Is downloading the same as installing?
- What if the download stops before it completes?
- I finished downloading my purchase. Where was the file saved?
- I want to re-download my purchase, but the Begin Download button is gone.
- How do I get my Activation code?
- What do I do if my Activation code is not working?
Returns and Cancellations
- What is your refund policy (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- How do I request a refund?
- How do I cancel my order (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- When will my credit appear on my credit card?
- I have purchased twice and require a refund, where can I do this?
Privacy and Security
Identity Protection
- How will the service work?
- How do I redeem and start my service?
- How long do I have to redeem the service once it is purchased?
- How do I enable monitoring of my identity and credit?
- Will the service notify me if an identity or credit related problem occurs?
- How do I contact Kaspersky Identity Protection support?
