Order Information
- What is my order status?
- You can view your order status by looking up your order.
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- What payment methods can I use?
- Payments are processed through CC Avenue Payment Gateway, which offers an extensive selection of domestic payment methods, including:
- Credit Cards - Visa, MasterCard, American Express
- Debit Cards - Visa & MasterCard from select banks in India.
- Netbanking & Direct Debit-
- VISA Debit Card Issued in India (VBV)
- MasterCard Debit Card Issued in India (MSC)
- Andhra Bank Debit Card (ATM PIN), Citibank Debit Card (IPIN)
- IDFC Bank Debit Card (ATM PIN)
- Indian Bank Debit Card (ATM PIN)
- Indian Overseas Bank Debit Card (ATM PIN)
- State Bank of India Debit Card
- Any Maestro Debit Card (19 Digit Only)
- RuPay Debit Cards
- Cash Card- PayCash, iCash, ITZ Cash.
- Wallet-
- Aircel Money
- FreeCharge
- ICash Card
- ICICI Pocket
- Idea Money
- Jana Cash Wallet
- Jio Money
- Mobikwiki
- Oxigen Wallet
- SBI Buddy
- The Mobile Wallet
- X Pay
- Yes Pay
- Ziggit by IDFC Bank
- Mobile Payments - Scan N Pay
- Paytm
- UPI
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your credit or debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
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- Should I use spaces or dashes when I enter my credit card number?
- No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
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- Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
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- Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
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- When will my credit card be charged?
- For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.
Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.
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- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: "EFMSPL"
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- Can I order without a credit card?
- Yes. In addition to credit cards we accept payment through other options. Please click here to see other payment options.
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- Do I have to pay GST?
- The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national GST rate will be applied on physical goods for customers based in EU countries. This GST may not be shown as a separate charge during checkout and may instead be included in the product price (GST inclusive pricing).
If you are based in the EU and are purchasing for a company registered for GST, you may not have to pay GST on your purchase. Please enter your GST exemption number when prompted during the purchase process. To be prompted for a GST exemption number, be sure to enter a Company Name when entering your billing information. When your GST exemption number has been validated, your GST will be automatically updated to zero, if applicable. In the event that your order does not qualify for GST exemption, we will not be able to remove this charge from the order.
Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
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- How do I get a copy of my invoice?
Click here to look up your order and print a copy of your invoice.
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- How do I start a new order?
- Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
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