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My Account
My Profile
My Address Information
My Payment Information
My Order History
Order Information
What is my order status?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay GST?
How do I get a copy of my invoice?
What do I do if I forgot my order password?
How do I start a new order?
Technical Support
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Look Up
Quick Order Look Up
Order Number:
Password:
Forgot your order password?
Download Information
Is there anything I should do before I download?
How do I download my purchase?
Is downloading the same as installing?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
How do I get my serial number or activation code?
What do I do if my serial number or activation code is not working?
Returns and Cancellations
What is your refund policy?
Privacy and Security
What is your privacy policy?
Is my data secure?
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