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Order Information
What is my order status?
What is a Back Up and Rescue CD?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I look up my Order Details?
What do I do if I forgot my password to Kaspersky Protection Center?
How will you know where and how to send my physical product?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
Technical Support
How do I get technical support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Subscription Information
What is the Auto-Renewal Plan?
How will my subscription be automatically renewed?
How do I cancel an auto-renew subscription?
What is your policy on cancelled subscriptions?
Download Information
Is there anything I should do before I download?
How do I download my purchase?
Is downloading the same as installing?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
How do I get a physical version of my downloaded product?
How do I get my serial number or unlock code?
What do I do if my serial number or unlock code is not working?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure
&
Virus Free Protection?
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