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Order Information
What is my order status?
What is a Back Up and Rescue CD?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my order password?
How will you know where and how to send my physical product?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
Technical Support
How do I get technical support for installing, activating, upgrading, configuring or using my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Auto-Renewal Plan Information
What is Auto-Renewal Plan?
How will my subscription be automatically renewed?
How do I cancel my Auto-Renewal Plan?
What will happen to my subscription if I cancel my Auto-Renewal Plan?
How do I update my Auto-Renewal Plan contact email address?
How do I update my Auto-Renewal Plan payment and billing information?
Premium Service
How will the service work?
When can I redeem my service?
How long do I have to redeem the service once it is purchased?
Who performs the Service?
Are there any warranties on the performed service?
Quick Order Look Up
Quick Order Look Up
Order Number:
Order Password:
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or continue with payment below
Your email address:
Last 4 digits of your credit card:
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Forgot your Order Password?
Forgot your order number? Please contact
Customer Support
If you have purchased before june 2017 follow this link or click forgot your order password.
Download Information
Is there anything I should do before I download?
How do I download my purchase?
Is downloading the same as installing?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
I want to re-download my purchase, but the Begin Download button is gone.
How do I get a physical version of my downloaded product?
How do I get my activation code?
What do I do if my activation code is not working?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure & Virus Free Guarantee?
Identity Protection
How will the service work?
How do I redeem and start my service?
How long do I have to redeem the service once it is purchased?
How do I enable monitoring of my identity and credit?
Will the service notify me if an identity or credit related problem occurs?
How do I contact Kaspersky Identity Protection support?
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Technical Support
Help with installation, activation, and use of Kaspersky products.
Download Questions
Help downloading or re-downloading your purchase from the Kaspersky Online Store.
Online Store Customer Service
Help purchasing, downloading, or returning orders from the Kaspersky Online Store.
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